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Terms & Conditions

MAKING PURCHASES

All purchases can be made online using Sage Pay. If you require any help purchasing online please contact our sales line on: 0845 017 7527.

DELIVERY

All Deli Store orders are sent via DPD or Tuffnells on a 1 -3 day service. All orders placed before 1pm on a 2 Day delivery option, Mon - Thurs will be sent out the same day. Please contact our sales team if you require your order urgently. You will receive an email as soon as your order is dispatched.

Deli Store charge a flat rate of £4.99 (ex vat) per delivery (UK Mainland) whether you order 1 product or 1000 products.

Orders to Northern Ireland, Off-shore and Scottish Highlands have a flat rate of £19.95 per delivery.

We now offer a Saturday delivery option. For Saturday deliveries, all orders must be placed before 2pm Friday. All options are available on your shopping cart.

Deliveries are generally made on weekdays only (Monday to Friday, excluding Bank Holidays) between 08:30am and 6.00pm, and require a signature.

If you do not receive your parcel or a calling card on the expected day of delivery please contact us immediately.

RETURNS

If you find that the item you ordered is not suitable or what you required we are happy to accept it back in the same condition as they were sent to you complete with all original packaging. We must receive your returns request within 14 days of your order date. Goods can be returned to us at the address below or we can arrange a collection and a cost of £20 (plus vat) will be deducted from your refund. Unfortunately we are unable to exchange an item so if you did order an incorrect size or product we kindly ask that you place a new order. If for any reason your order is not complete and you are missing or awaiting items please notify us within 14 days of placing your order as after this we won't be able to resolve any issues you may have.

If you find that the item you have received is not what you ordered for any reason, we are again happy to accept it back in the same condition as they were sent to you, complete with all original packaging. We must receive notification of the error within 14 days of your order date please. Goods will of course be collected/replaced at our expense.

For food safety hygiene reasons we can not accept goods back once the protective packaging has been tampered with. Whilst we understand you might need to test the product(s) you have ordered we unfortunately won't be able to refund you once the original packaging has been opened. We are more than happy to send samples before any purchase, please contact us at info@delistore.co.uk and we aim to send samples within three working days.

PRICE GUARANTEE

Deli Store guarantee to be the cheapest supplier in the UK. Please contact us for more information.

ANY OTHER QUESTIONS

Please contact our sales team if you have any other questions