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Delivery Information

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Low Free Delivery Threshold
If your order is over £99 (ex VAT), then our standard UK mainland delivery is free of charge.
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Speedy Delivery
All orders are processed as soon as possible. Orders received no later than 14:00 in the UK are usually delivered on the next business day.
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Low Flat Rate
Delistore.co.uk charge a flat rate of £8.95 per delivery (UK Mainland, excludes Scottish Highlands and Northern Ireland) whether you order 1 product or 1000 products.
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Easy Order Tracking
A tracking number is provided by the shipping carrier, we will update your order with the tracking information and you will receive an email from the carrier with instructions re: tracking, delivery times, etc.
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Our Delivery Partner
Other than orders fulfilled by our own fleet, shipments are delivered by DPD or another reputable private courier.
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Business Day Delivery
Please note that orders are shipped and delivered on business days only (This excludes weekends and holidays).

Returns Policy

If you find that the item you ordered is not suitable or what you required we are happy to accept it back in the same condition as they were sent to you complete with all original packaging. We must receive your returns request within 14 days of your order date. Goods can be returned to us at the address below or we can arrange a collection and a cost of £20 (plus vat) will be deducted from your refund. Unfortunately we are unable to exchange an item so if you did order an incorrect size or product we kindly ask that you place a new order. If for any reason your order is not complete and you are missing or awaiting items please notify us within 14 days of placing your order as after this we won't be able to resolve any issues you may have.

If you find that the item you have received is not what you ordered for any reason, we are again happy to accept it back in the same condition as they were sent to you, complete with all original packaging. We must receive notification of the error within 14 days of your order date please. Goods will of course be collected/replaced at our expense.

For food safety hygiene reasons we can not accept goods back once the protective packaging has been tampered with. Whilst we understand you might need to test the product(s) you have ordered we unfortunately won't be able to refund you once the original packaging has been opened. We are more than happy to send samples before any purchase, please contact us at info@delistore.co.uk and we aim to send samples within three working days.

Refunds Policy

If an item is being returned for credit, no credit will be issued until the item has been received, inspected and accepted. Once we receive your item, we will inspect it and notify you that we have received your returned item (via the email address associated with the account involved). We will immediately notify you (via the email address associated with the account involved) on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the refund within a certain amount of days (usually 2/3 business days), depending on your card issuer's policies. In some circumstances we may also credit your online account with an agreed amount in lieu of a refund to the original payment method.