Our order cutoff is 1pm each working day. Orders placed after this time will not be processed until the following working day.
All orders are sent, as standard, via Tuffnells on a 2 - 3 working day (from date of dispatch) service. All orders placed before 1pm on our Next Day delivery option, Mon - Thurs will be despatched the same day. Please contact our sales team if you require your order urgently. You will receive an email as soon as your order is dispatched.
Delistore.co.uk charge a flat rate of £8.95 per delivery (UK Mainland, excludes Scottish Highlands and Northern Ireland) whether you order 1 product or 1000 products. If your order is over £100 (exc VAT), then our standard UK mainland delivery is free of charge.
We now offer a Saturday delivery option. For Saturday deliveries, all orders must be placed before 1pm Friday. All options are available on your shopping cart.
Deliveries are generally made on weekdays only (Monday to Friday, excluding Bank Holidays) between 08:30am and 6.00pm, and require a signature at the address.
Any orders placed after 1pm on Fridays will be dispatched Monday.
If you do not receive your parcel or a calling card on the expected day of delivery please contact us immediately at email@example.com.
EASTER HOURS 2019
All orders placed before 1pm on Thursday 18th April, will be dispatched same day, for delivery on Tuesday 23rd April. If you need delivery on Saturday 20th April, please place your order before 1pm on Thursday 18th, and select the Saturday delivery option at checkout.
Orders placed after 1pm on Thursday 18h April will be dispatched on Tuesday 24th April, with the delivery services then running as usual based on the delivery option selected.
If you find that the item you ordered is not suitable or what you required we are happy to accept it back in the same condition as they were sent to you complete with all original packaging. We must receive your returns request within 14 days of your order date. Goods can be returned to us at the address below or we can arrange a collection and a cost of £20 (plus vat) will be deducted from your refund. Unfortunately we are unable to exchange an item so if you did order an incorrect size or product we kindly ask that you place a new order. If for any reason your order is not complete and you are missing or awaiting items please notify us within 14 days of placing your order as after this we won't be able to resolve any issues you may have.
If you find that the item you have received is not what you ordered for any reason, we are again happy to accept it back in the same condition as they were sent to you, complete with all original packaging. We must receive notification of the error within 14 days of your order date please. Goods will of course be collected/replaced at our expense.
For food safety hygiene reasons we can not accept goods back once the protective packaging has been tampered with. Whilst we understand you might need to test the product(s) you have ordered we unfortunately won't be able to refund you once the original packaging has been opened. We are more than happy to send samples before any purchase, please contact us at firstname.lastname@example.org and we aim to send samples within three working days.
DELAYS TO SOME ORDERS
Please note that we are experiencing some delays in processing some PLA items, whilst we manufactuer some items on the website other products are brought from various UK and European suppliers. As a result some items may take up to five working days to deliver so please bear this in mind beforer placing your order. If in any doubt please contact a member of our sales team at email@example.com or call us on 0845 017 7527.